Services
2Cut your monthly phone bills – Placing calls using our Hosted VoIP telephone system allows us to offer you exceptionally low monthly rates for unlimited calling in the US & Canada. Combined with affordable international rates, Carolina Digital Phone hosted VoIP service can help you slash costs for your business phone service.
3Grows with your business – As a hosted PBX, Carolina Digital Phone VoIP service can be quickly scaled up to match your changing business needs. With no centralized hardware, you can add new phones, features, and even locations to your Carolina Digital Phone hosted PBX without having to make a significant investment on new equipment.
4Data and phones on one line -Both telephone and data traffic travel on one line so you save the cost of adding additional lines.
5Reliable service from an established provider – Your Carolina Digital Phone hosted PBX is backed by multiple server redundancy with automatic failover. Since the equipment hosting your phone service is stored remotely in a state-of-the-art co-location facility, your call data, settings, and continued phone service is protected against natural disasters and local power grid failures.
6Stay connected, wherever you go – With Carolina Digital Phone’s Follow-Me Call Forwarding feature, calls can be routed to any phone, of any type, anywhere in the world. Employees can seamlessly receive business calls whether they are working in the office, at home or on the road.
7Automatically-updated, cutting edge feature set – Carolina Digital Phone hosted PBX service comes fully-equipped with an enterprise-grade feature set that is constantly being upgraded and improved. You get access to features such as a professional automated attendant, automatic call distribution (ACD), call queuing, hold music, multiple voicemail boxes, internet faxing, a web-based control panel, and much more.
8Increase efficiency and productivity – With the call record feature, you can monitor the quality of all calls. And, train employees with these recorded calls. By monitoring the call volume employees handle, you are able to make intelligent staffing and scheduling decisions.
9No IT professionals necessary – Telecommunications is a large branch of technology with its own equipment and challenges. With CarolinaDigitalPhone, the service provider handles complex system management. You save on both head count and headaches.
10Encourage telecommuting and cut office costs – Hosted VoIP telephone systems from Carolina Digital Phone allows you to “virtualize” some or all of your call center employees by giving you visibility over their call activity at remote locations. These employees link phones at their location with the PBX over the Internet, and you see when they are logged in, when they are on a call, and can even record their conversations for review.
Auto Attendant
- Welcomes callers and guides them to the appropriate employee or department.
- Create your own greeting or use a professional voice talent.
- Upload your voice prompts through your Internet Control Panel.
- Custom Time of Day and Day of the Month Greeting lets callers know when you’re out of the office.
Company Directory
- A directory listing of extensions makes it easy for your callers to reach the right mailbox.
- Create a Dial by Name directory through Web Portal.
- Callers enter part of a name to reach party.
Automatic Call Distribution
- Allows Selective Ringing: Random, All-At-Once, Sequential, Round Robin and more.
Call Transfer
- While on a connected call, you can transfer your customer to another extension.
Follow-Me-Live Call Forwarding
- Never miss a call again!
- If you’re not available at the office, calls can be forwarded to your cell phone or home phone.
- Each mailbox can be programmed with as many numbers as needed.
- Being available to your customers can mean the difference between getting the sale or not.
Hold Music
- Project a new level of professionalism.
- Your customer will hear relaxing music.
- Customize your hold music with informational recordings or your choice of music.
Call Announce
- Differentiate between business and personal calls.
- Choose caller mailbox number, caller name, mailbox name, caller ID or a combination of these to be announced.
- You decide whether to take call or route it to voicemail.
Caller ID
- View current calling number, connected party number and call history.
- When using a toll-free number, every call is captured, even from blocked numbers.
- Name/Address Capture (optional).
- Capture the name and address of calls into your system.
- Over 99% accuracy rate.
E-mail Delivery of Voice and Fax Messages
- Voice and fax messages delivered to your inbox.
- Check messages from anywhere in the world.
Online Access of Messages
- Access messages through your Internet Control Panel.
Message Notification
- You can choose how you want to be notified of new messages: call-back, page or email.
- Control settings and numbers.
- Check voice and fax mail from any computer.
Detailed Call Analysis and Reporting
- Select a date range; find out how many calls you received.
- Show all of the calls to your system in real time.
Call Queuing
- Don’t risk losing any of your callers to voicemail.
- Callers stay in queue until the next representative is available.
- We can even announce to the caller where they are in queue.
Fax Send and Receive
- Use one number for your voice and fax messages.
- Check all your voice and fax messages from one location.
- Send any document on your computer to any fax machine.
E911 Dialing
- Automatically associates a physical address with the calling party’s telephone number.
Traditional PBX Features
- Caller ID Block
- Do Not Disturb
- Call Waiting
- Distinctive Rings
- 3-way Calling
- Anonymous Call Rejection
- 67 Caller ID Block
- 69 Call Return
- International Call Block
- Voice Mail Indicator
- Speed Dial
- Call Hold
- Mute
- Off-Hook Call Placement
- Speaker Phone
